π§ Troubleshooting
Payment & Billing Errors
Resolve declined cards, duplicate charges, and access issues.
3 min read
Billing errors are usually a declined card or a bank hold. Here is how to clear them quickly.
- Declined card: confirm the number, expiry, and billing ZIP, then re-enter it in Settings β Billing.
- Duplicate charge: a pending authorization can look like a second charge but drops off in a few days.
- Lost access after paying: log out and back in; if access does not return, contact support with the payment date.
All payments run through Stripe β we can see whether a charge succeeded, failed, or is only a pending hold.