1. Who We Are
X1000.ai is operated by LIGHT HOPE LLC, a Massachusetts-based company. We provide an AI-powered leverage platform ("Service") accessible at x1000.ai. Questions about this policy: [email protected]
2. What We Collect
Account data: Name, email address, hashed password when you register.
Usage data: AI session logs, conversation history, agent interactions — used to power the Service and improve quality.
Payment data: Billing handled entirely by Stripe. We store only your subscription plan, status, and Stripe customer ID — never raw card numbers.
Analytics: Page views and interactions via Google Analytics (anonymized IP). You can opt out via browser settings or a GA opt-out extension.
3. How We Use Your Data
- Provide, maintain, and improve the Service
- Process payments and manage subscriptions
- Send transactional emails (account verification, password reset, billing receipts)
- Send product updates if you opt in (unsubscribe any time)
- Enforce our Terms of Service and prevent abuse
- Comply with legal obligations
4. Data Sharing
We do not sell your personal data.
We share data only with:
- Stripe — payment processing (their privacy policy applies)
- Anthropic / OpenAI — AI model providers process conversation content to generate responses
- Resend — transactional email delivery
- Google Analytics — anonymized usage analytics
- Law enforcement — only when legally required
5. Data Retention
We retain your data for as long as your account is active. If you delete your account, we delete your personal data within 30 days, except where retention is required by law (e.g., financial records for 7 years).
Conversation logs are retained for service quality and safety monitoring. You can request deletion at [email protected].
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion ("right to be forgotten")
- Data portability (export your data)
- Opt out of marketing communications
To exercise these rights, email [email protected]. We respond within 30 days.
7. Security
We use industry-standard security: passwords are hashed with bcrypt, data is encrypted in transit (TLS 1.2+) and at rest. We undergo periodic security reviews. No system is perfectly secure — please use a strong, unique password.
8. Cookies
We use essential cookies for session management and optional analytics cookies (Google Analytics). You can control cookies via your browser settings. Essential cookies cannot be disabled without breaking the Service.
9. Children
The Service is not directed at children under 13. We do not knowingly collect data from children under 13. If you believe a child has provided us their data, contact [email protected].
10. Changes to This Policy
We may update this policy. We will notify you by email and update the "Last updated" date above. Continued use of the Service after changes constitutes acceptance.
11. Contact
LIGHT HOPE LLC
Boston, Massachusetts, USA
Email: [email protected]